Contact Us

Last updated: May 2026

We are happy to help with orders, delivery questions, returns, custom made pins, and anything else related to Shoteki Shop.

Who We Are

Shoteki Shop is a handmade pin store based in Latvia. We operate as a Latvian Student Training Company (SMU).

Store name: Shoteki Shop

Business type: Latvian Student Training Company (SMU)

SMU certificate number: V22960002025

Registered SMU address: Ikskiles iela 6, Riga, LV-1057, Latvia

Business country: Latvia

Website: https://shoteki.com

Customer Support

Email: shotekishop@gmail.com

We usually respond within 1-2 business days and always try to find the best solution for you.

Order Questions

If you contact us about an order, please include:

Your order number

The email address used for the order

A short description of your question or issue

Photos of the item and packaging, if the item arrived damaged

Returns and Refunds

For cancellation, return, exchange, or refund requests, please contact us at shotekishop@gmail.com within the time limits stated in our Returns and Refunds Policy.

Delivery Questions

If your order is delayed or something seems off with delivery, please contact the carrier directly first, depending on the shipping method selected at checkout:

DPD: https://www.dpd.com/lv/lv/

Omniva: https://www.omniva.lv/

If things are not moving after that, write to us and we will step in and help however we can.