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Privacy Policy
Last updated: May 2026
At Shoteki Shop, we treat your personal data with the same care we put into every pin we make. This Privacy Policy explains how we collect, use, store, share, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable Latvian law.
If you ever have a question about how we handle your data, just ask. We are always happy to explain.
Who We Are
Shoteki Shop is a handmade pin store based in Latvia and operating at https://shoteki.com. We operate as a Latvian Student Training Company (SMU).
Store name: Shoteki Shop
Business type: Latvian Student Training Company (SMU)
SMU certificate number: V22960002025
Registered SMU address: Ikskiles iela 6, Riga, LV-1057, Latvia
Email: shotekishop@gmail.com
What Data We Collect
When you place an order, create an account, or get in touch with us, we may collect:
Identity and contact information, such as your name, email address, phone number, and delivery address
Payment information, processed securely through our payment provider; we never store your full card details
Order information, such as items purchased, order history, delivery details, and custom design files for Custom Made orders
Technical data, such as IP address, browser type, device information, and general browsing behaviour on our site
Communications, such as messages you send us by email or social media
Marketing preferences, if you choose to subscribe to marketing emails
Google Sign-In and Google User Data
If you choose to sign in or create an account using Google, we may receive basic Google account information that Google makes available to us, such as your name, email address, profile picture, and a unique Google account identifier.
We use this Google user data only to:
Create or sign you in to your Shoteki Shop account
Identify your account securely
Provide order, account, and customer support features
Protect our website and users from misuse or fraud
We do not access your Gmail, Google Drive, Google Calendar, Google Contacts, or other private Google services unless a separate feature clearly asks for permission and you consent to it.
We do not sell Google user data. We do not share Google user data with third parties except where necessary to operate the website, provide customer support, comply with law, or protect the security of our service.
You can revoke Google’s access to Shoteki Shop from your Google Account permissions page at https://myaccount.google.com/permissions. You can also contact us at shotekishop@gmail.com to ask about your account data.
How We Use Your Data
We use your data only for what is genuinely necessary:
To process and fulfil your orders, including production, delivery, and shipping updates
To process payments and prevent fraud
To provide customer support
To manage cancellations, returns, exchanges, and refunds
To improve our website and your shopping experience
To send marketing emails only with your consent; you can unsubscribe at any time
To comply with legal, accounting, and consumer protection obligations
We do not sell your data to anyone. Ever.
Legal Bases for Processing
Depending on the situation, we process your data based on:
Contract necessity, when data is needed to process and deliver your order
Legal obligation, when data must be kept for accounting, consumer protection, or legal reasons
Legitimate interests, such as website security, customer support, and fraud prevention
Consent, such as for optional marketing emails or non-essential cookies where applicable
Who We Share Your Data With
Your data is shared only where necessary to run the store and deliver your order. This may include:
Shipping carriers, including DPD and Omniva where available, for delivery purposes
Payment processors, to handle transactions securely
Hosting and technical providers, who keep our website running
Accounting, legal, or compliance service providers where required
Public authorities, if required by law
All service providers are expected to handle personal data in compliance with GDPR and applicable data protection law.
How Long We Keep Your Data
We keep your data only for as long as needed:
Order and accounting data: up to 5 years, or longer if required by applicable law
Marketing consent records: until you withdraw consent or the data is no longer needed
Customer support messages: up to 2 years
Custom Made design files: only as long as needed to produce the order, handle support, or comply with legal obligations
Your Rights
You have control over your personal data. Under GDPR, you have the right to:
Access the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data where applicable
Ask us to restrict certain processing
Receive your data in a structured, commonly used, machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time, where processing is based on consent
Object to direct marketing at any time
To exercise any of these rights, write to us at shotekishop@gmail.com. We will respond within 30 days unless a longer period is permitted by law.
We always prefer to handle any concerns directly and personally. If something does not feel right, please come to us first and we will do everything we can to make it right together.
If you feel your concern was not adequately addressed, you have the right to contact the Latvian Data State Inspectorate: https://www.dvi.gov.lv/
Cookies
We use cookies and similar technologies to keep the website running smoothly and to improve your experience.
You can manage or block cookies through your browser settings. Some website features may not work properly if necessary cookies are disabled.
Security
We apply appropriate technical and organisational measures to protect your data. No internet transmission is 100% guaranteed, but we do everything within our power to keep your information safe.
International Transfers
Some service providers may process data outside Latvia or outside the European Economic Area. Where this happens, we rely on appropriate safeguards required by GDPR.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated date. If the changes are significant, we will do our best to let you know in advance.
Contact
shotekishop@gmail.com